NMS Employment Opportunities 


Position: Temporary Office Manager  


Location: Leavenworth, WA 


Time Commitment: 32-40 hours/week  


Compensation: 

  • $18-20 starting salary w/ reevaluation after 4 weeks worked.
  • Up to an additional $6 per hour performance bonus following 4-week trial.
  • 2 weeks paid vacation & up to 4 weeks unpaid vacation.
  • Annual opportunities to participate in rock, alpine, and ski trips domestically and/or internationally

Join our small, dynamic and energetic team bringing world-class climbing and skiing experiences to our clients while living in Washington state's biking, climbing , skiing, boating, and trail running mecca of Leavenworth.

Premier mountain guide company Northwest Mountain School (NMS) is seeking to fill a key position in its office. The position is currently temporary while our existing Office manager is on leave, but we have room for this to evolve into a full-time position in our office upon their return. Minimum commitment for this current position is from date of hire through October 1, 2021. The position will be remote with a computer provided. We would prefer someone that lives in the general vicinity of Leavenworth, WA, but will consider out of area personal. Typical work day runs from 8:30 am until 4:30 pm Monday-Friday to cover incoming phone and e-mail traffic.

The Office Manager is charged with insuring the smooth operation of NMS administrative functions including customer service, assisting our clients with booking trips, and communication between our guides and our clients. The ideal candidate will posses impeccable integrity, the ability to work independently, have excellent attention to detail, and be reliable with great follow-through. Additionally, we seek candidates that are able to work with standard Mac office software, are passionate/knowledgeable about climbing & skiing, have excellent interpersonal skills and are looking for a stable/long term position. Standard shift is 32 - 40 hours per week. Starting pay is $18/hour with potential for significant increases in compensation/benefits depending on experience & efficacy. We are seeking to create a mutually beneficial, long-term, working relationship with someone who would like to become an integral part of our team.

NMS is a rock, alpine, and ski guide service started in 1994 and run by John & Olivia Race, both IFMGA guides. We provide climbing and skiing experiences to over 1200 people per year both internationally and locally in the Pacific Northwest. While seasonal in nature our program offerings take place year round. As a guide service we focus on teaching people the skills they need be self-sufficient in the mountains, minimizing our environmental impact, and making substantive contributions of time and resources to our local community. Our guides are among the most experienced in the business, with the majority either currently licensed as IFMGA guides or certified in one or more AMGA disciplines and on track to reaching IFMGA status.

Our little mountain town of Leavenworth, WA is the ideal basecamp for an active/balanced lifestyle. There are incredible mountain bike and nordic ski trails, single and multi-pitch climbing routes and whitewater and flat water river stretches all within 1-5 miles of our downtown office. It is not a stretch to say you can easily get an exhilarating workout in either before or after work, or even on your lunch break. Leavenworth is also home to a thriving community of outdoor lovers, and an idyllic place to raise a family.

Office Manager Position Summary  

Prime responsibility for insuring the office operations of NMS. Insures accurate and professional implementation of policies and procedures related to sales, customer service, and transaction processing. Leads communication and coordination between NMS, our clients and our guides.

Customer Service 

  • Follow all customer service procedures; suggest modification and improvements to those procedures
  • Via phone: Answer all incoming phone calls in a timely manner. If a message is left, return it if at all possible the same day, or worst case, the next business day.
  • Via email: Monitor all incoming emails at least every two hours during working shift. Respond within one business day, even if it is to acknowledge receipt and provide an estimated time when we will respond more fully.
  • In person: Greet all visitors promptly and professionally; assist them as needed.

Transaction Processing 

  • Follow all transaction processing procedures; suggest modification and improvements to those procedures.

Sales 

  • Follow all sales procedures; suggest modification and improvements to those procedures.
  • With the best interest of the company and the client in mind, strive to maximize sales revenues.

Facilities and Security 

  • Insure the office is opened and closed in line with policies and procedures.
  • Perform routine cleaning and maintenance of the office.

Safety 

  • Safety is our number one priority. Follow all policies and procedures. Report any safety incidents or concerns immediately.

Accuracy 

  • In all matters, including transaction processing, strive for a high degree of accuracy.

Procedures 

  • Follow all established procedures. Help to establish new procedures as directed and needed. Suggest changes and improvements.
  • Insure proper documentation of procedures; make sure documents are up to date.

Reporting 

  • As directed, produce timely and accurate reports.

Office Manager Qualifications  

The Ideal Candidate has the following Qualifications
  • Exhibits a high degree of integrity and professionalism
  • Excellent communication, interpersonal, organizational, analytical and time-management skills
  • Demonstrated ability to be self-motivated, organized, and work independently
  • Reliability and follow-through
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills
  • Problem-solving skills
  • Flexibility
  • Ability to use Mac office computer software
  • Knowledge of climbing and back country skiing
  • Interest in long term employment and in building a mutually beneficial working relationship

To apply for Office Manager position  

Please send a cover letter, resume, a list of five references with contact information including a current or past supervisor to the following address. Please include "NMS Office Manager Application" in the Subject line of the email.

email to: info@mountainschool.com 



Winter 2021/22 AIARE Course Leader, AIARE Instructor & Ski Guide Positions 


NMS is seeking to hire AIARE Course Leaders and/or Instructors for the 2020/21 season. Priority will be given to applicants seeking full time employment and to ski guides (individuals with relevant work experience, training, &/or certifications). Part time applications will be considered. Courses occur at least 5 days per week so it is possible to have full time work, rather than weekends only, if preferred.

NMS is owned and operated by IFMGA guides, has been in continuous operation since 1994, leads rock, alpine and ski trips both domestically & internationally, and operates year round. There is potential for this to lead to other guiding opportunities within NMS for qualified guides.

NMS offers competitive wages and the opportunity to work with other highly trained and experienced guides.

To apply please send a resume with relevant trainings/certifications and professional references to olivia@mountainschool.com.

Things we can offer: 

  • Very competitive wages.
  • A diverse schedule.
  • Mentorship with IFMGA and AMGA certified guides.

Basic Requirements: 

  • AMGA certification is not required, but we do follow AMGA SOP, so level of training and certifcation will determine what you can work.
  • Current WFR & CPR cards.
  • Previous guiding experience.

If interested, please send guiding resume, skiing resume, and references to info@mountainschool.com. We will be looking through the applications and will contact you regarding employment. Give us a call and we are happy to share details such as wages, schedule, etc. with you. We have a very extensive permit network in the PNW.

Summer 2021 Guide Positions 


We are hiring for the summer 2021 season. Our preference would be to hire AMGA discipline certified guides, but we will be offering training and mentorship for guides working on their credentials. We are primarily looking for full-time guides with availability during our peak season from May 29-September 7. We can provide a diversity of work in the rock and alpine environment with some ski work extending into the early summer season including ski descents of Mt. Adams, Baker, and Glacier Peak. Alpine work will require time on Mt. Baker with significant opportunities to climb a wide variety of other PNW classics along with rock work.

Things we can offer: 

  • Very competitive wages.
  • Compensation for driving your personal vehicle.
  • A diverse schedule.
  • Free pre-season training led by AMGA IP member Olivia Race and others for new guides.
  • Mentorship with IFMGA and AMGA certified guides.

Basic Requirements: 

  • AMGA certification is not required, but we do follow AMGA SOP, so level of training and certifcation will determine what you can work. We need guides to work both rock and alpine.
  • Current WFR & CPR cards.
  • Previous guiding experience.

If interested, please send guiding resume, climbing resume, and references to info@mountainschool.com. We will be looking through the applications and will contact you regarding employment. Give us a call and we are happy to share details such as wages, schedule, etc. with you. We have a very extensive permit network in the PNW. For IFMGA guides willing to guide in the summer, there are excellent opportunities for work in Europe through Northwest Mountain School.